For UK community pharmacies
Your pharmacy's services, booked online.
Online booking for NHS and private services, card payments, pharmacist-checked questionnaires, PGD consultations, reminders and reviews. All in one place, and we set it up with you.
- Set up for you
- Data stored in the UK
- Works with your website
- A returning patient picks a service on your booking site.
- Then a time: only times you can really do are shown.
- One tap to confirm. New patients also confirm their email with a code.
- Booked: the confirmation email is on its way.
Free digital health check
See how your pharmacy looks online in 30 seconds
We check your website, Google profile and NHS website listing, score them out of 100 and show you the three things worth fixing first. Free, with no details needed to see your score.
- Website
- Google profile
- NHS website listing
Why pharmacies switch
Less time on the phone. More time with patients.
Before
The phone rings all day with people asking for a time.
With Pharmacy Services
Patients book themselves, any time, on your site or your own website.
Before
Appointments in a diary, a spreadsheet and someone's head.
With Pharmacy Services
One calendar for the whole team, by person or by room.
Before
People forget and the slot goes to waste.
With Pharmacy Services
Email and text reminders go out on their own.
Before
Eligibility questions asked at the counter, on the day.
With Pharmacy Services
Questions answered before they arrive, checked by your pharmacist.
Before
PGDs in a ring binder and consultation notes on paper.
With Pharmacy Services
Signed PGDs and locked consultation records in one place, with the GP letter ready.
Before
Not sure how your pharmacy looks on Google or the NHS website.
With Pharmacy Services
A free health check scores it, and your NHS listing is checked every day.
Features
Everything to run your services
From the first booking to the review afterwards, each part works with the others.
Online booking
A booking site for your pharmacy, a widget for your existing website, and times that come from your real hours and team.
Learn morePatient app and notifications
An app patients add to their home screen from your booking site, with app notifications that replace reminder texts and an account for everything they book.
Learn moreCalendar and Today
Day, week and month views by team member or room, drag-to-reschedule, walk-ins and a Today page that shows what needs you.
Learn morePayments and deposits
Card payments through your own Stripe account: full payment, deposits or card holds per service, with no-show fees and simple refunds.
Learn morePre-screen questionnaires
Pre-screen questionnaires with rules, pharmacist sign-off and a review step before a booking is confirmed.
Learn moreConsultations and PGDs
Keep the PGDs you already use, have pharmacists sign them in the app, and record each consultation with a sign-off, a locked record and a GP letter.
Learn morePatients and inbox
Patient records with clinical details, consultations, consent history and notes, and an inbox for patients' replies.
Learn moreReminders, texts and marketing
Booking emails, reminder emails and texts, and campaigns and automations for patients who agreed to hear from you.
Learn moreReviews
Review requests after completed appointments, reviews and replies on your booking site, and alerts for low ratings.
Learn moreGetting found online
A daily check of your NHS website listing, a free health check of how you look online, review requests, and a booking site on your own web address.
Learn moreReports
Reports on bookings, services, staff and patients, with CSV downloads.
Learn moreTeam, branches and plans
Roles for owners, pharmacists, technicians, counter staff and locums, more than one branch from one account, and plans that grow with you.
Learn more
See it work
What happens after a patient books
Simplified screens with sample data. Each one plays when it's on screen; press pause any time.
- Your day in the calendar, by team member.
- A patient books online, and it lands in the calendar.
- Drag it to a new time, or to someone else.
- Confirm the move.
- Done: the patient is emailed the new time.
Lands in your calendar
Every online booking appears straight away. Drag it to a new time and the patient is told.
How it works- A booking for tomorrow at 10:30.
- 24 hours before, the reminder email goes out.
- A text reminder follows, from your pharmacy's sender name.
- Both sent, without anyone picking up the phone.
Reminds the patient
An email and a text the day before, so fewer slots go to waste.
How it works- The patient answers the pre-screen questions as they book.
- One answer needs a pharmacist's look, so the booking waits.
- The pharmacist reads the answers and approves.
- The booking is confirmed and the patient is emailed.
Checked by your pharmacist
Answers that need a look wait for a pharmacist before the booking is confirmed.
How it works- The consultation opens with the patient's pre-screen answers already filled in.
- The pharmacist records consent, the product with its batch and expiry, and the outcome.
- They sign off under your PGD with their GPhC number, and the record is locked.
- The GP letter is ready: email it to the practice, or download it to send from NHSmail.
Consulted, signed and the GP told
A consultation under your PGD, signed off by an authorised pharmacist, with the GP letter ready to send.
How it worksPatient app
An app for your patients
Patients add your pharmacy to their home screen from your booking site, on iPhone and Android. Reminders arrive as app notifications instead of texts, and their bookings are one tap away.
- On every plan; your own branded app on Pro, Pro Plus and Bespoke
- Fewer reminder texts to pay for: a text only goes if a notification can't
- Bookings, family, receipts and saved cards in their account
How onboarding works
We do the setting up. You start taking bookings.
Step 1: Book a demo
We show you the product with services like yours, and answer your questions.
Step 2: We set you up
We create your account and, with you, add your services, opening hours, team and booking site.
Step 3: Start taking bookings
Share your booking link or add the widget to your website. We're there if you need us.
Pricing
Plans that grow with you
Start with what you need and add features as you go. Card payments carry Stripe's processing fees.
Standard
Free
£2.00 +VAT per completed booking
Clinic
£59/month
No per-booking fee
Pro
£99/month
No per-booking fee
- Most popular
Pro Plus
£149/month
+ £499 one-off set-up +VAT
Security
Built for patient data
Data stored in the UK
Your data is stored in London (AWS eu-west-2, through our database provider Neon) and the app runs in Vercel's London region.
Each pharmacy kept apart
Every pharmacy's data is separated by row-level security in the database itself, not only by the app.
Access by role
Owners, pharmacists, technicians, counter staff and locums each see and do only what their role allows.
Pharmacist sign-off
Questionnaires are signed off by a pharmacist, and answers that need a look wait for a pharmacist's decision. Only a pharmacist authorised under the PGD can sign off a supply.
Websites and SEO
Websites and SEO by Karad Infotech
Karad Infotech, the team behind Pharmacy Services, also designs and builds fast websites for pharmacies and clinics, connected to your online booking, and helps you get found in local search.
124–128 City Road, London EC1V 2NX
Recent work
Community pharmacy
Brookfield Pharmacy
Next.js
- Online booking
- 24/7 prescription ordering
- 99Lighthouse Performance
- 92Lighthouse SEO
Community pharmacy
Qrystal Pharmacy
Next.js
- Online booking
- Same-day delivery
- Google Business Profile optimisation
- 100Lighthouse Performance
- 100Lighthouse SEO
Travel clinic
Gloucester Travel Clinic
Vite + React
- Online booking
- 100Lighthouse SEO
Dental clinic
Confidental Clinic
Next.js + headless CMS
- Website with editable content
- 98Lighthouse
Lighthouse scores are self-reported by Karad Infotech.
FAQ
Questions pharmacies ask
Do you set it up for us?
Yes. Book a demo and, if it's right for you, we create your account and set up your services, hours, team and booking site with you.
Does it work for NHS services?
Yes. Our catalogue includes NHS services (as commissioned in England) alongside private ones, and NHS services are never charged online.
Do patients need an account?
Patients sign in with a code we email them while they book; the same code creates their account. There's no password to remember.
Can I use it with my existing website?
Yes. Add the booking widget with a short snippet, or link to your booking site. We'll help you put it in place.
Do you support more than one branch?
Yes, on Pro Plus and Bespoke: run every branch from one account, each with its own hours, team, rooms and services, and patients choose a location when they book. Tell us about your group when you book a demo.
Do you supply PGDs?
No. Pharmacy Services works with the PGDs you already use, from any provider or your own. You upload your signed PGDs and your pharmacists sign them in the app. We don't write clinical content: consultation templates are structure only, and you complete them from your PGD.
Does it connect to GP systems?
Not directly. After a consultation you can make a GP notification letter as a PDF, then email it to the practice from Pharmacy Services, or download it and send it from your NHSmail.
Is the health check really free?
Yes. Your score and the three things to fix first show straight away, without giving any details. If you'd like the full report, we email it to you as a PDF.
Who provides Pharmacy Services, and how do I reach you?
Pharmacy Services is a product of Karad Infotech Ltd. Call us on 020 4516 9416 or email connect@karadinfotech.com.
On every plan
- Your own online booking site
- Calendar, Today and patient records
- Your team, with a role each
- Booking emails and reminders
See it with your own services
Book a demo. We'll show you the product with services like yours, and set you up if it's right for you.